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Citizens’ Enquiries

Mailing address and address for submission of written enquiries:

Mailing address: 9, Instytutska St., Kyiv– 8, 01601

Address for submission of written enquiries: 11-b, Instytutska St., Kyiv–8, 01601

 

Tel.: 0-800-505-240

Your phone should operate in Touch-Tone mode

Helpline for handling of documents (incoming documents, citizens’ appeals, information requests) (Mo.-Th. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 7:00 p.m.; Fr. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 5:45 p.m.)

For citizens’ appeals by voice messages (a 24-hour answering service)

 

Requirements for oral enquiries and enquiries by voice messages

 

Submission requirements and review time

 

 

Registration for personal reception:

Registration for personal reception can be made by calling: (+38 044) 230-18-40 (Mo.-Th. 9:00 a.m. to 1:00 p.m. and 1:45 p.m. to 6:00 p.m.; Fr. 9:00 a.m. to 1:00 p.m. and 1:45 p.m. to 4:45 p.m.)

Visiting address of the Public reception: 12, Instytutska St., office 24

 

Schedule of citizens' reception

 

Organization of the personal reception of citizens

 

Updates on the status of enquiries

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