Regular version of site
Contact details

 

Phone:
+380 800 505 240                                                         

 

 

Contact us

National Bank of Ukraine
9 Instytutska St., 01601 Kyiv

Phone: 0 800 505 240
(Touch-tone phones only)

 

Enquiries from Citizens

Mailing address: 9, Instytutska St., 01601 Kyiv

Send written submissions to: 11-b Instytutska St., 01601, Kyiv–8

Phone: 0 800 505 240 (Touch-tone phones only)

Assistance with documents (submitting documents, enquiries from citizens, requests for information) (Mon.-Thurs. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 7:00 p.m.; Fri. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 5:45 p.m.).

General phone enquiries (24-hour answering service).

Please send enquiries electronically (.rtf and .pdf) to nbu@bank.gov.ua

Requirements for written enquiries (Law of Ukraine On Appeals by Citizens)

Receiving hours can be requested by phone at +380 44 230 18 40

Public reception office: 12, Instytutska St. Room 24

Private meeting schedule

NBU management

 Name and Position

Dates and Hours


Governor of the National Bank of Ukraine

fourth Monday of each month
11 a.m. - 1 p.m.

Kateryna Rozhkova
Acting Governor of the National Bank of Ukraine

third Wednesday of each month
3 p.m. - 6  p.m.

Roman Borysenko
Deputy Governor, National Bank of Ukraine

second Friday of each month
9:30 a.m. - 12:30 p.m.

Dmytro Sologub
Deputy Governor, National Bank of Ukraine

third Friday of each month
2 p.m. - 5  p.m.

Sergii Kholod
Deputy Governor of theNational Bank of Ukraine

first Tuesday of each month
9:30 a.m. - 12:30 p.m.

Oleg Churiy
Deputy Governor, National Bank of Ukraine

first Friday of each month
9:30 a.m. - 12:30 p.m.

 

NBU officials

Structural unit of the NBU Head Office

Dates and hours

Cash Circulation Department

second Monday of each month
3 p.m. - 6  p.m.

Payment Systems and Innovations Department

third Monday of each month
3 p.m. - 6  p.m.

Banking Supervision Department

second and fourth Thursday of each month
3 p.m. - 6  p.m.

Financial Monitoring Department

first Wednesday of each month
3 p.m. - 6  p.m.

 

One-Stop-Shop

The provides administrative services for the National Bank. Individuals and businesses can receive advice and assistance in filling out documents, lodging complaints, completing letters and requests.

 

One-Stop-Shop Document Processing Divisions in oblasts

 

Oblast Center

Postal Address

Phone

Location

Time of receipt / issuance of documents

Kyiv

2Б, Kontraktova Sq., Kyiv 04070

+380 44 230 17 69

entrance 2, floor 1,

room A 140

Monday - Thursday:

from 9:00 to 17:00

 

Friday:

from 9:00 to 15:45

 

break:

from 13:00 to 14:00

Dnipro

13, Voskresenska St., Dnipro 49000

+380 56 745 8 40

floor 1, room 127

Lviv

4, Kopernyka St., Lviv 79005

+380 32 297 22 01

main entrance, floor 2, room 220

Odesa

8, Rishelievska St., Odesa 65026

+380 48 725 29 64

floor 1, room 2-18

Kharkiv

1, Teatralna Sq., Kharkiv 61057

+380 57 700 46 26
+380 57 700 46 16

floor 1, room 105
floor 2, room 219

Khmelnytskyi

91, Volodymyrska St., Khmelnytskyi 29000

+380382 70 14 47

floor 2, room 50

 

Press Centre
Media enquiries:

Phone: +380 44 521 89 13; Fax +380 44 253 52 84 (Mon.-Fri. 9:00 a.m. to 7:00 p.m.)

e-mail: press@bank.gov.ua (monitored daily)

To receive press releases and other information, please subscribe to our newsletters by emailing press@bank.gov.ua

To secure an interview with NBU officials, media representatives should inform our representatives ahead of time about the format and date of the interview, and the topics to be discussed.

Terms and Conditions of Media Accreditation

All media representatives must obtain media accreditation in advance to attend any event hosted by the NBU.

Media representatives can receive event accreditation by registering with the NBU’s press service after the official announcement of the event or by invitation by contacting +380 44 521 89 13 or +380 44 253 52 84 (unless otherwise specified in the announcement or invitation.

Only representatives of media outlets that have been pre-approved (and that are on the NBU’s list of accredited media representatives) will be admitted to an event.

A passport and valid press card must be presented to be admitted to events held on the premises of the National Bank of Ukraine.

Accreditation of all media representatives is conducted in accordance with the constitution and laws of Ukraine.