Regular version of site
Contact details

 

Phone:
+380 800 505 240                                                         

 

 

Enquiries from Citizens

For electronic application: nbu@bank.gov.ua (fill in and send the form and if necessary add accompanying materials. But the size of the attachment - no more than 10 MB)

Mailing address: 9, Instytutska St., 01601 Kyiv

Send written submissions to: 11-b Instytutska St., 01601, Kyiv

Phone: 0 800 505 240 (Touch-tone phones only)

Mon.-Thurs. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 7:00 p.m.; Fri. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 5:45 p.m.

Schedule of personal reception of citizens by the management of the National Bank of Ukraine and authorized officials of the National Bank of Ukraine

Management of the National Bank of Ukraine

 Name and Position

Dates and Hours

Kyrylo Shevchenko
Governor of the National Bank of Ukraine

fourth Monday of each month
11 a.m. - 1 p.m.

Kateryna Rozhkova
First Deputy Governor of the National Bank of Ukraine

third Wednesday of each month
3 p.m. - 6  p.m.

Yurii Heletii
Deputy Governor, National Bank of Ukraine

first Friday of each month
9:30 a.m. - 12:30 p.m.

Yaroslav Matuzka
Deputy Governor, National Bank of Ukraine

second Friday of each month
9:30 a.m. - 12:30 p.m.

Sergiy Nikolaychuk
Deputy Governor, National Bank of Ukraine

third Friday of each month
2:00 a.m. - 5:00 p.m.

Oleksiy Shaban
Deputy Governor of theNational Bank of Ukraine

first Tuesday of each month
9:30 a.m. - 12:30 p.m.

 

Authorized officials of the National Bank of Ukraine (heads / employees of structural subdivisions of the central office of the National Bank of Ukraine)

Structural unit of the NBU Head Office

Dates and hours

Cash Circulation Department

second Monday of each month
3 p.m. - 6  p.m.

Payment Systems and Innovations Department

third Monday of each month
3 p.m. - 6  p.m.

Financial Monitoring Department

first Wednesday of each month
3 p.m. - 6  p.m.

Banking Supervision Department

second and fourth Thursday of each month
3 p.m. - 6  p.m.

Receiving hours can be requested by phone 0 800 505 240

Public reception office: 12, Instytutska St. Room 24

Document Processing Division

Division provides assistance to individuals and businesses in filling out documents, lodging complaints, completing letters and requests.

 

Document processing

Oblast Center

Postal Address

Phone

Location

Time of receipt / issuance of documents

Kyiv

11-б, Instytutska St., 01601 Kyiv

+380 50 462 00 90

Floor 1

Monday through Thursday: 9:00 - 18:00
Friday: 9:30 - 16:45
(documents are accepted through a filing cabinet installed in a place accessible by visitors)

Dnipro

13, Voskresenska St., 49000, Dnipro

+380 56 745 06 26
+380 56 745 46 95

Floor 1, room 127

Monday through Thursday: 9:00 - 17:00
Friday: 9:30 - 15:45
Lunch break: 13:00 - 14:00

Lviv

4, Kopernyka St., 79005, Lviv

+380 32 297 22 01

Main entrance, floor 3, room 316

Odesa

8, Rishelievska St., 65026, Odesa

+380 48 725 29 64
+380 48 722 40 04

Semi-basement floor, room 2-39

Kharkiv

1, Teatralna Sq., 61057, Kharkiv

+380 57 700 46 26

Floor 1, room 105

Khmelnytskyi

91, Volodymyrska St., 29007, Khmelnytskyi

+380 382 70 14 47

Floor 2, room 50

 

Press Centre
Media enquiries:

Phone: +380 44 521 89 13; Fax +380 44 253 52 84 (Mon.-Fri. 9:00 a.m. to 7:00 p.m.)

e-mail: press@bank.gov.ua (monitored daily)

To receive press releases and other information, please subscribe to our newsletters by emailing press@bank.gov.ua

To secure an interview with NBU officials, media representatives should inform our representatives ahead of time about the format and date of the interview, and the topics to be discussed.

Terms and Conditions of Media Accreditation

All media representatives must obtain media accreditation in advance to attend any event hosted by the NBU.

Media representatives can receive event accreditation by registering with the NBU’s press service after the official announcement of the event or by invitation by contacting +380 44 521 89 13 or +380 44 253 52 84 (unless otherwise specified in the announcement or invitation.

Only representatives of media outlets that have been pre-approved (and that are on the NBU’s list of accredited media representatives) will be admitted to an event.

A passport and valid press card must be presented to be admitted to events held on the premises of the National Bank of Ukraine.

Accreditation of all media representatives is conducted in accordance with the constitution and laws of Ukraine.