Contact details

Phone:

+380 800 505 240

Contact us

National Bank of Ukraine
9 Instytutska St., 01601 Kyiv

Phone: 0 800 505 240
(Touch-tone phones only)

Enquiries from Citizens

Mailing address: 9, Instytutska St., 01601 Kyiv

Send written submissions to: 11-b Instytutska St., 01601, Kyiv–8

Phone: 0 800 505 240 (Touch-tone phones only)

Assistance with documents (submitting documents, enquiries from citizens, requests for information) (Mon.-Thurs. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 7:00 p.m.; Fri. 8:00 a.m. to 1:00 p.m. and 1:45 p.m. to 5:45 p.m.).

General phone enquiries (24-hour answering service).

Please send enquiries electronically (.rtf and .pdf) to nbu@bank.gov.ua

Requirements for written enquiries (Law of Ukraine On Appeals by Citizens)

Receiving hours can be requested by phone at +380 44 230 18 40

Public reception office: 12, Instytutska St. Room 24

Private meeting schedule

NBU management

Name and Position	Dates and Hours
Governor of the National Bank of Ukraine	fourth Monday of each month 11 a.m. - 1 p.m.
Kateryna Rozhkova Acting Governor of the National Bank of Ukraine	third Wednesday of each month 3 p.m. - 6 p.m.
Roman Borysenko Deputy Governor, National Bank of Ukraine	second Friday of each month 9:30 a.m. - 12:30 p.m.
Dmytro Sologub Deputy Governor, National Bank of Ukraine	third Friday of each month 2 p.m. - 5 p.m.
Sergii Kholod Deputy Governor of theNational Bank of Ukraine	first Tuesday of each month 9:30 a.m. - 12:30 p.m.
Oleg Churiy Deputy Governor, National Bank of Ukraine	first Friday of each month 9:30 a.m. - 12:30 p.m.

NBU officials

Structural unit of the NBU Head Office	Dates and hours
Cash Circulation Department	second Monday of each month 3 p.m. - 6 p.m.
Payment Systems and Innovations Department	third Monday of each month 3 p.m. - 6 p.m.
Banking Supervision Department	second and fourth Thursday of each month 3 p.m. - 6 p.m.
Financial Monitoring Department	first Wednesday of each month 3 p.m. - 6 p.m.

One-Stop-Shop

The provides administrative services for the National Bank. Individuals and businesses can receive advice and assistance in filling out documents, lodging complaints, completing letters and requests.

One-Stop-Shop Document Processing Divisions in oblasts

Oblast Center	Postal Address	Phone	Location	Time of receipt / issuance of documents
Kyiv	2Б, Kontraktova Sq., Kyiv 04070	+380 44 230 17 69	entrance 2, floor 1, room A 140	Monday - Thursday: from 9:00 to 17:00 Friday: from 9:00 to 15:45 break: from 13:00 to 14:00
Dnipro	13, Voskresenska St., Dnipro 49000	+380 56 745 8 40	floor 1, room 127
Lviv	4, Kopernyka St., Lviv 79005	+380 32 297 22 01	main entrance, floor 2, room 220
Odesa	8, Rishelievska St., Odesa 65026	+380 48 725 29 64	floor 1, room 2-18
Kharkiv	1, Teatralna Sq., Kharkiv 61057	+380 57 700 46 26 +380 57 700 46 16	floor 1, room 105 floor 2, room 219
Khmelnytskyi	91, Volodymyrska St., Khmelnytskyi 29000	+380382 70 14 47	floor 2, room 50

Press Centre

Media enquiries:

Phone: +380 44 521 89 13; Fax +380 44 253 52 84 (Mon.-Fri. 9:00 a.m. to 7:00 p.m.)

e-mail: press@bank.gov.ua (monitored daily)

To receive press releases and other information, please subscribe to our newsletters by emailing press@bank.gov.ua

To secure an interview with NBU officials, media representatives should inform our representatives ahead of time about the format and date of the interview, and the topics to be discussed.

Terms and Conditions of Media Accreditation

All media representatives must obtain media accreditation in advance to attend any event hosted by the NBU.

Media representatives can receive event accreditation by registering with the NBU’s press service after the official announcement of the event or by invitation by contacting +380 44 521 89 13 or +380 44 253 52 84 (unless otherwise specified in the announcement or invitation.

Only representatives of media outlets that have been pre-approved (and that are on the NBU’s list of accredited media representatives) will be admitted to an event.

A passport and valid press card must be presented to be admitted to events held on the premises of the National Bank of Ukraine.

Accreditation of all media representatives is conducted in accordance with the constitution and laws of Ukraine.