Regular version of site
Office for Financial Services Consumer Rights Protection
Head of Office: Olga Lobaychuk

Tel.: +380 44 527 37 82

Main Functions:
  • developing and upgrading the methodological base on protection of the rights of consumers of financial services provided by banks, other financial institutions, and entities other than financial institutions that are licensed to provide certain financial services, entities running intermediary business in the financial services markets, including credit intermediaries, that are regulated and supervised by the NBU (hereinafter referred to as the financial services market participants), as well as on issues of applications consideration and personal reception of citizens at the NBU, ensuring the access to the NBU’s public information and organizing work with public information in the NBU
  • supervision over compliance by the financial services market participants with the requirements of law on protection of consumer rights in financial services and control over compliance with the law on advertising (as regards the financial services)
  • considering applications and responding to the public information requests from individuals and legal entities/association of citizens without legal entity status, on issues of activities of the financial services market participants; organizing access to the NBU public information.