Payments and Settlements

For a nonreplenishable e-purse, the maximum amount of e-money shall not exceed UAH 5,000.
For a replenishable e-purse, the maximum amount of e-money shall be set up to the amount specified in Article 20 of the Law of Ukraine On Prevention and Counteraction to Legalization (Laundering) the Proceeds from Crime, Terrorism Financing, and Financing the Proliferation of Weapons of Mass Destruction (UAH 400,000).
 
A user/consumer can open an e-purse only after due diligence of said user/customer as set in laws on prevention and counteraction to legalization (laundering) of criminal proceeds, terrorist financing and financing of proliferation of weapons of mass destruction.
 
However, an e-money issuer – in case of taking adequate measures for detecting suspicious transactions and in case of no attributes of relatedness of said financial transaction with other transactions – is authorized to skip on the due diligence of an individual customer in cases set out in the Regulation On Issuing and Using E-Money for Transactions approved by NBU Board Resolution No. 210 dated 29 September 2022.

Refer to the issuer and enter into an agreement.
Before entering into an agreement, the issuer is compelled to inform the user about:

• terms and conditions of the agreement
• service fees
• instructions for use.

The agreement should prescribe as follows:

• list of payment and other transactions the user is authorized to execute with the issued payment instrument, rules and maximum performance deadline thereof
• the information about any limits and/or restrictions imposed on transactions and the change procedure
• security procedures followed by the issuer and user when using the payment instrument
• procedure for interaction between the issuer and the user in cases of  erroneous, improper payment transactions and procedure for requesting compensatory damages inflicted on the user as a result of the executed payment transactions
• information on the mechanism for protecting user’s rights and resolving disputes arising from the use of the payment instrument
• the issuer’s and the user’s liabilities.

In the event of blocking or loss of a payment instrument or individual account information, the ATM’s failure to return the payment card or to dispense cash etc., please contact the issuing bank. 

The issuer shall provide the user with free-of-charge service to contact the issuer about the loss of the payment instrument or individual account information and prevent any use of said payment instrument after receiving the notice. The issuer is liable to record the delivery date and time of the user’s notice on the loss of the payment instrument when registering the notice.

This relates to an account-to-account transfer in foreign currency.

Thus, the parties are bank customers that have been identified. The bank already has information on these customers, has studied and understands their usual transactions.

If the bank has suspicions regarding the transfer and has some questions, the purpose of the transaction will need to be explained to the bank.