The most convenient way to contact the NBU is via remote channels:
- send an online request or write to [email protected] using a special form
- send a letter, along with supporting documents, to: 01601, Kyiv, 9, Instytutska St.,
In your application, state the essence of your issue and provide your contact information. Specify:
- your first name, middle name (if any), and last name
- place of residence
- e-mail address
- a summary of your question, proposal, or complaint.
Please provide sufficient information for the NBU to make a substantiated decision. For more about how to make appeals, see the Guidelines on the Organization of Consideration of Citizens' Appeals, the Conduct of Appointments, and the Provision of Access to Public Information at the National Bank of Ukraine.