The National Bank of Ukraine (NBU) is helping develop payment infrastructure as part of Ukraine’s broader efforts to promote cashless payments.
Cashless payments are a quick, convenient, and secure way of paying for goods and services. Increasing the number of cashless payments makes payments more transparent and fosters economic growth.
The NBU seeks to achieve:
- a cashless economy
- well-developed payment infrastructure
- transparent, secure, and reliable payments
- the use of innovative means of payment
The NBU regulates cashless payments and ensures their security and reliability.
Individuals and companies can make cashless payments using:
- payment cards
- mobile payment instruments
- payment documents
- trade finance transactions and tools
What are the restrictions set by the law of Ukraine for electronic money settlements?
For electronic devices not refilled with cash:
- account balance cannot exceed UAH 4,000.
For electronic devices refilled with cash:
- payment cannot exceed UAH 62,000 per year
- account balance cannot exceed UAH 14,000.
How to receive a payment card or a mobile payment instrument?
Refer to a bank and enter into an agreement.
Before entering into an agreement, the bank is compelled to inform the user about:
- the terms and conditions of the agreement
- the service fees
- the instructions for use.
The agreement should prescribe as follows:
- the account servicing procedure
- the rules for setting foreign currency sales, exchange and conversion rates
- the information about any limits and/or restrictions imposed on transactions
- the dispute resolution procedures
- the issuer’s and the user’s liabilities.
What to do in case of any difficulties with using your payment card or mobile payment instrument?
If an EMP is blocked or lost, if the ATM refuses to return the payment card, the ATM failed to dispense cash etc., please contact the issuing bank.