On 6 September 2016, the National Bank of Ukraine launches an automated ordering system designed to enable individuals to order commemorative coins online. The system will be launched on a pilot basis.

The online ordering service will make it easier for numismatists to purchase commemorative coins issued by the NBU. Pre-ordering guarantees that pre-ordered coins will be available for pick-up and purchase.  This service will facilitate a more  efficient distribution of coins across  regions and enable numismatists to expand their coin collections with new coins.

The online ordering service  will be first made available for accepting  online  orders  for a 5 hryvnia  “Ukraine Begins from You” commemorative coin to be put into circulation on 12 October 2016. Going forward, the service will be extended to all commemorative coins that will be put into circulation   according to the plan for issuance of commemorative and investment coins, as well as souvenir products. The number of coins allocated for sale through the online ordering system will be established separately for each commemorative coin.

An individual will be able to order coins by filling in a Registration Form online. Once an order is placed through the  online ordering system, an individual will receive an order confirmation email with the order number, acknowledging that the order has been accepted.

Pre-ordered coins will be available for pick-up and purchase  at the cash circulation  division (Office) of the regional office specified in the Order  within one month from the date of issue  of the coin or from the date of receipt of the coin by the division (Office). An individual is required to provide the order number  and show a passport or any other ID document to purchase the pre-ordered coins. If within one month from the date of putting the coin into circulation a customer has failed to purchase the pre-ordered coin, the order shall be cancelled.

The NBU retains the right to reject the order placed by an individual, if the required information provided in the registration form is incomplete or erroneous.

The online ordering service will be run on a pilot basis for two months. Once the service is fit for use, it will become fully operational.

 Questions and Answers:

1. Does it mean that I can order  a coin  that will be put into circulation on 12 October online beginning 6 September?

Yes, you can.  The coin  that will be put into circulation on 12 October will be available for pre-order online beginning 6 September.

2. Will all the coins issued or only a portion of the coins issued be available for pre-order online? 

Only a portion of the coins issued  will be available for pre-order online as the NBU has committed to sell coins to banks authorized as distributors and foreign customers.

3. Will it be possible to order coins that were put into circulation before 12 October 2016?

The NBU will gradually extend the online ordering service to the coins of the previous issues,  subject to their availability.

4. How many commemorative coins can be ordered  per customer?

The number of coins that one customer can purchase will be established separately for each commemorative coin depending on the mintage figures.

5.  Can another person  other than the person who has placed an order pick up the coins by presenting ID documents belonging to the person that has pre-ordered the coins?

No, it is not allowed. Only the person that has ordered the coins will be able to purchase them.

6. Is the online ordering service free of charge?

Yes, it is. The online ordering service is absolutely free of charge.

7. How will coins be distributed across the Ukrainian regions?

The coins will  be distributed across the Ukrainian regions depending on the region's population and the number of coin collectors in each region.

8. Is delivery service available?

No, it is not, but the NBU looks at the options to launch this service in the future.

9. Do you accept only cash as a method of payment?

Currently, we  accept only cash as a method of payment. Going forward, we plan to accept cashless payments as well.

10. Will it be possible to purchase coins from the NBU regional offices and distributor banks?

Currently, coins are available for pick-up and purchase only at the NBU regional offices. However, we are looking into  the possibility of making them available through distributor banks