On NBU website conformance to WCAG standards

To improve accessibility and interaction with users, the National Bank of Ukraine (NBU) ensures that the NBU’s web-site (URL address: https://bank.gov.ua) conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Employees responsible for preparing and publishing image and text content, as well as employees developing the website, have undergone specialized training on applying accessibility guidelines and comply with the recommendations defined by the internal policy for website support and the application of design systems.

The NBU expresses its gratitude to Access Lab (Digital Accessibility Laboratory LLC) for the conducted audit and expert support of the project on implementing accessibility guidelines that resulted in upgrading the website https://bank.gov.ua and brought it into conformance to WCAG 2.1 Level AA. The website does not create significant barriers for users with disabilities and elderly people.

The audit process was based on combined expert assessment methods. Testing was carried out manually and using automated tools and a representative sample of website pages.

Testing methods:

automated testing
manual testing with a screen reader
manual testing using the keyboard
visual assessment
viewing HTML/CSS/JavaScript code.

Applied combinations of software and hardware:

PC with installed Windows + Chrome + NVDA
PC with installed Windows + Firefox + NVDA
Android smartphone + Chrome + TalkBack
iPhone + Safari + VoiceOver.

Other software:

Accessibility Insights for Web plugin (Google Chrome)
TPGi Color Contrast Analyzer
Adobe Acrobat (for processing PDF files).

Content limitations

The NBU’s web-site generally conforms to Level AA requirements; however, certain content may be non-conforming in the following cases:

the design of news pages created before 2025
PDF files and other documents in formats other than HTML
video content that does not have subtitles, transcripts, or audio description (in such cases, the user should use settings of the video hosting platform, YouTube)
some tables that do not have column headers and titles
charts from third-party provider amCharts (not accessible for visually impaired users)
alternative text that is missing for some images or does not fully convey the content of illustrations
if there is no software definition of the role and conditions of certain interactive elements (in particular, this concerns the photo gallery of the numismatic products catalog and the calendar for selecting the date, which remain inaccessible to screen-reader users)
some names in English may be presented without a language change indicator for assistive technologies.

Recommended sources for website use: NVDA screen reader (free-of-charge)

Extended report on the status of the NBU’s web-site

Success Criterion	Level	According to audit findings in 2024	As of 2025
1.1.1. Non-Text Content	A	Non-conforming	Rectified, conformant
1.2.1. Audio-only and Video-only (Prerecorded)	A	Conformant	Conformant
1.2.2. Captions (Prerecorded)	A	Conformant	Conformant
1.2.3. Audio Description or Media Alternative (Prerecorded)	A	Non-conforming	Alternative tools proposed
1.2.4. Captions (Live)	AA	Conformant	Conformant
1.2.5. Audio Description (Prerecorded)	AA	Conformant	Conformant
1.3.1. Info and Relationships	A	Non-conforming	Generally conformant
1.3.2. Meaningful Sequence	A	Non-conforming	Rectified, conformant
1.3.3. Sensory Characteristics	A	Conformant	Conformant
1.3.4. Orientation	AA	Conformant	Conformant
1.3.5. Identify Input Purpose	AA	Non-conforming	Generally conformant
1.4.1. Use of Color	A	Non-conforming	Rectified, conformant
1.4.2. Audio Control	A	Conformant	Conformant
1.4.3. Contrast (Minimum)	AA	Non-conforming	Rectified, conformant
1.4.4. Resize Text	AA	Non-conforming	Generally conformant
1.4.5. Images of Text	AA	Non-conforming	Generally conformant
1.4.10. Reflow	AA	Conformant	Conformant
1.4.11. Non-text Contrast	AA	Non-conforming	Generally conformant
1.4.12. Text Spacing	AA	Conformant	Conformant
1.4.13. Content on Hover or Focus	AA	Conformant	Conformant
2.1.1. Keyboard	A	Non-conforming	Rectified, conformant
2.1.2. No Keyboard Trap	A	Conformant	Conformant
2.1.4. Character Key Shortcuts	A	Conformant	Conformant
2.2.1. Timing Adjustable	A	Conformant	Conformant
2.2.2. Pause, Stop, Hide	A	Non-conforming	Rectified, conformant
2.3.1. Three Flashes or Below Threshold	A	Conformant	Conformant
2.4.1. Bypass Blocks	A	Non-conforming	Rectified, conformant
2.4.2. Page Titled	A	Conformant	Conformant
2.4.3. Focus Order	A	Non-conforming	Rectified, conformant
2.4.4. Link Purpose (In Context)	A	Non-conforming	Rectified, conformant
2.4.5. Multiple Ways	AA	Conformant	Conformant
2.4.6. Headings and Labels	AA	Non-conforming	Rectified, conformant
2.4.7. Focus Visible	AA	Non-conforming	Rectified, conformant
2.5.1. Pointer Gestures	A	Conformant	Conformant
2.5.2. Pointer Cancellation	A	Conformant	Conformant
2.5.3. Label in Name	A	Conformant	Conformant
2.5.4. Motion Actuation	AA	Conformant	Conformant
3.1.1. Language of Page	A	Non-conforming	Rectified, conformant
3.1.2. Language of Parts	AA	Non-conforming	Generally conformant
3.2.1. On Focus	A	Non-conforming	Rectified, conformant
3.2.2. On Input	А	Conformant	Conformant
3.2.3. Consistent Navigation	A	Conformant	Conformant
3.2.4. Consistent Identification	AА	Conformant	Conformant
3.3.1. Error Identification	A	Conformant	Conformant
3.3.2. Labels or Instructions	A	Non-conforming	Rectified, conformant
3.3.3. Error Suggestion	AA	Non-conforming	Rectified, conformant
3.3.4. Error Prevention (Legal, Financial, Data)	AA	Conformant	Conformant
4.1.1. Parsing	A	Conformant	Conformant
4.1.2. Name, Role, Value	A	Non-conforming	Generally conformant
4.1.3. Status messages	AA	Non-conforming	Rectified, conformant