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FX market Regulatory Documents
Inquiries on FX Market Indicators

If you have any questions, comments, proposals, or complaints concerning any aspects related to setting the official hryvnia exchange rate against foreign currencies, calculating the reference exchange rate against the U.S. dollar and the accounting price of investment metals, you can contact the NBU directly.

Please submit your inquiries on the said FX market indicators in any convenient fashion, namely via:

  • special online request forms
    To speed up the processing of the inquiry, please select your inquiry type in the “Question” section and then choose “FX Market Indicators.”
  • e-mails to the NBU at: nbu@bank.gov.ua 
    To speed up the processing of the inquiry, please use the following subject line: "Inquiry on FX Market Indicators" (Individuals may use the form template. Legal entities could send their inquiry in any form, yet it should be digitally signed with the use of a qualified e-signature. Please attach any supporting materials if necessary. The maximum attachment size – 10MB).
  • sending a letter to the NBU’s mailing address: 9, Instytutska St., 01601, Kyiv.
    To speed up the processing of your inquiry, please indicate “Inquiry on FX Market Indicators” on the envelope.

The response is normally provided within 30 calendar days. More information on the inquiries consideration procedure and the timescales for responding is available here.